Policies & terms
Refund & Return Policy
Return eligibility, order issues, and refund handling.
Return Availability
Returns are accepted only for damaged, defective, or incorrect items. Any approved return must follow the process described by our support team.
Eligibility Requirements
Return requests must be made within 72 hours of delivery. The item must be unopened, unused, in its original packaging, and approved for return before being sent back.
Damaged or Incorrect Orders
If an order arrives damaged, defective, or contains an incorrect item, contact support@puravitasolutions.com within 72 hours of delivery. Include your order number and clear photos of the item, packaging, shipping label, and any damage so the issue can be reviewed.
Refund Process
Once a request and any returned item are reviewed, we will communicate whether the request is approved. Approved refunds are issued to the original payment method, or the item may be replaced at our discretion.
Non-Returnable Products
Opened, used, reconstituted, altered, or unauthorized returns are not eligible. Do not send any item back before receiving return instructions.
Refund Timelines
Approved refunds are submitted within 5–7 business days. Financial institutions may require additional time before funds appear.
Contact
To request support, email support@puravitasolutions.com with your order number and a clear description of the issue.